Privacy Policy

1. Introduction

Lenzo Interiors Pty Ltd (ABN 98 698 400 421) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, hold, use, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following kinds of personal information:

Your name, email address, phone number, and postal address.
Details about your property, renovation, or interior design project.
Correspondence you send to us, including emails and project briefs.
Website usage data collected through cookies and analytics (see Section 5).

3. How We Collect Your Information

We collect personal information when you:

Submit an enquiry through our website or via email at ceo@lenzointeriorspty.site.
Request a quote or consultation for interior design services.
Communicate with us by phone, email, or in person during a project.
Visit our website — we may use cookies and similar technologies (see below).

4. How We Use Your Information

We use your personal information solely for the following purposes:

Responding to your enquiries and providing interior design services.
Preparing quotes, proposals, and project contracts.
Communicating with you about your project timeline, materials, and deliverables.
Complying with our legal and regulatory obligations.
Improving our website and service offerings.

We will not use your information for purposes unrelated to those listed without your consent.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather aggregated usage data. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

We do not use cookies to collect personally identifiable information without your consent.

6. Disclosure of Information

We may disclose your personal information to third parties only when necessary for the delivery of our services, including:

Contractors, tradespeople, and suppliers involved in your project.
Professional advisors such as accountants or legal representatives.
Regulatory bodies where required by Australian law.

We require all third parties to handle your information in accordance with the Privacy Act 1988 and this policy. We do not sell, rent, or trade personal information to third parties for marketing purposes.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely on Australian servers with restricted access. Emails and electronic records are protected by industry-standard encryption where appropriate.

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us at ceo@lenzointeriorspty.site. We will respond within a reasonable period.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us immediately at ceo@lenzointeriorspty.site. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective date: 1 January 2026

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: ceo@lenzointeriorspty.site
Web: lenzointeriorspty.site
Lenzo Interiors Pty Ltd
ABN 98 698 400 421 | ACN 698 400 421
VIC 3150, Australia